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About Addison Lee

Addison Lee Limited is a prominent British private hire cab and courier service based in London, established in 1975 by John Griffin. Initially named Pacecroft Limited, the company rebranded to Addison Lee to enhance its visibility in telephone directories. Over the years, Addison Lee has evolved into a leading provider of transportation services, operating a fleet of over 4,800 vehicles and completing more than 20,000 jobs daily. With a commitment to quality and innovation, the company has garnered numerous awards and maintains a significant presence in the competitive private hire market.

Frequently Asked Questions

What areas does Addison Lee serve?
Addison Lee primarily operates within London but has expanded its services to over 350 cities worldwide.

How can I book a ride?
Rides can be booked through the Addison Lee app or website, where users can select their vehicle type, input pickup details, and make payments.

Are there any additional fees?
Addison Lee does not impose surge pricing; however, standard fees apply based on distance and vehicle type.

Can I change or cancel my booking?
Yes, customers can modify or cancel their bookings through the app or customer service line before the scheduled pickup time.

What safety measures are in place?
All drivers undergo comprehensive background checks and training. Vehicles are equipped with safety features to ensure passenger security throughout their journey.

Addison Lee continues to adapt its services to meet evolving customer expectations while maintaining a focus on quality, technology integration, and community engagement.