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About Debenhams

Debenhams, a historic British department store chain, was founded in 1778 by William Clark in London. Over the years, it evolved from a single drapers' shop into a prominent retail institution, known for offering a wide range of products including clothing, beauty items, and home goods. Despite its rich history and significant presence in the UK retail market, Debenhams faced substantial challenges in recent years, leading to its transition into an online-only retailer under the ownership of Boohoo.com in 2021. The brand continues to operate as an online entity, catering to diverse consumer needs.

Frequently Asked Questions

What types of products does Debenhams sell?

Debenhams offers a wide variety of products including clothing for men, women, and children; beauty products; home goods; and furniture.

How can I contact customer service?

Customers can reach Debenhams' customer service through their official website’s contact page or by utilizing live chat options available during business hours.

What are the shipping options?

Debenhams provides several shipping options including standard delivery, express delivery, and click-and-collect services at selected locations.

Is there a return policy?

Yes, Debenhams has a return policy that allows customers to return items within a specified period if they are not satisfied with their purchase. Detailed return instructions can be found on their website.

Are there any membership benefits?

Yes, through their loyalty program, members earn points on purchases which can be redeemed for discounts on future orders. Additionally, members often receive exclusive offers and early access to sales events.

Debenhams continues to adapt to the evolving retail landscape by focusing on e-commerce while maintaining its commitment to quality products and customer satisfaction.