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About Firmoo

Firmoo is a global online optical retailer established in 2009, specializing in affordable prescription and non-prescription eyewear. With a commitment to providing stylish and budget-friendly glasses, Firmoo offers a diverse selection of frames and lenses, catering to various customer preferences. The company operates primarily from China but has a strong online presence, allowing it to serve customers worldwide. Firmoo stands out with features like virtual try-on technology and a user-friendly website, making it easier for customers to find the perfect eyewear.

Frequently Asked Questions

What types of eyewear does Firmoo offer?

Firmoo offers a wide range of eyewear options including prescription glasses, non-prescription sunglasses, reading glasses, and blue light blocking lenses.

How do I place an order?

Customers can browse the website to select frames they like, upload their prescription details (or enter them manually), choose lens options, and complete their purchase through an easy checkout process.

What is the return policy?

Firmoo provides a 30-day return policy that allows customers to return or exchange their glasses if they are not satisfied with their purchase.

Does Firmoo accept insurance?

Currently, Firmoo does not accept insurance directly; however, some insurance providers may reimburse customers for purchases made through the site.

How long does shipping take?

Shipping typically takes about two weeks from order placement to delivery. However, this timeframe can vary based on location and demand.

In summary, Firmoo has established itself as a reliable option for affordable eyewear with a broad selection and user-friendly services. While there are areas for improvement regarding shipping times and quality control, customer feedback overwhelmingly reflects satisfaction with both product quality and customer service.