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About Picanova

Picanova, a prominent player in the customizable home decor market, was founded in 2006 and is headquartered in Cologne, Germany. The company specializes in producing personalized wall art and home decoration products, including canvas prints, photo wallpapers, and photo merchandise. With production facilities in the USA, Germany, Poland, and Latvia, Picanova has the capacity to manufacture over 500,000 customized products daily. This extensive output allows them to cater to a diverse clientele worldwide, shipping to more than 170 countries. Recently rebranded as The Customization Group, Picanova continues to expand its offerings and enhance customer experience through innovative technology and sustainable practices.

Frequently Asked Questions

What types of products does Picanova offer?

Picanova provides a wide range of customizable products including canvas prints, photo wallpapers, photo books, textiles, and various home decor items.

How does the customization process work?

Customers can easily upload their images through the Picanova website or app. The platform guides users through selecting product types, sizes, and finishes for their customized orders.

What is the typical turnaround time for orders?

Turnaround times can vary based on product type and order volume but generally range from a few days to a couple of weeks for production and shipping.

Is there a satisfaction guarantee?

Yes, Picanova typically offers a satisfaction guarantee on their products. If customers are not satisfied with their order upon receipt, they can contact customer service for resolution options.

How can I track my order?

Once an order is placed, customers receive an email confirmation with tracking information that allows them to monitor their shipment's progress until delivery.

By focusing on innovation, quality craftsmanship, and customer satisfaction, Picanova continues to solidify its position as a leader in the customizable home decor industry while expanding its reach into new markets and product categories.