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Overview of Plusnet

Plusnet is a British internet service provider (ISP) founded in 1997 in Sheffield, England. Initially launched as Force9 Internet, the company rebranded to Plusnet in 2000. It has built a reputation for providing reliable broadband, landline, and mobile services at competitive prices. Acquired by BT Group in 2007, Plusnet operates as a distinct entity within the BT umbrella, focusing on straightforward service and customer-centric values. The brand emphasizes transparency and affordability, catering primarily to residential and small business customers across the UK.

Frequently Asked Questions

What types of broadband does Plusnet offer?
Plusnet provides various broadband options, including standard ADSL, fibre optic broadband, and packages tailored for specific needs such as gaming or streaming.

How does Plusnet's customer service operate?
Customer service is available via phone, online chat, and social media platforms. Plusnet also maintains an extensive help section on its website for self-service support.

Are there any contracts involved?
Yes, Plusnet typically offers contracts ranging from 12 to 24 months depending on the chosen plan. However, they also provide options for no-contract plans at higher monthly rates.

Can I keep my existing phone number if I switch to Plusnet?
Yes, Plusnet allows customers to keep their existing phone numbers when switching from another provider. This process is facilitated during the sign-up phase.

Does Plusnet offer mobile services?
Yes, although Plusnet Mobile was recently closed in 2024, they previously offered mobile virtual network operator (MVNO) services using EE's network. Customers can still access mobile services through other providers recommended by Plusnet.

In summary, Plusnet stands out in the competitive ISP market through its commitment to affordability, customer service excellence, and straightforward communication. With ongoing promotions and a focus on user feedback, it continues to evolve while maintaining its core values.