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About Tidio

Tidio is a comprehensive customer experience platform that specializes in enhancing communication between businesses and their customers through live chat, chatbots, and AI-driven solutions. Founded with the goal of transforming how online stores engage with visitors, Tidio provides tools that help convert passive website visitors into active buyers. Its user-friendly interface allows businesses to manage customer interactions seamlessly, making it a popular choice for small and medium-sized enterprises looking to boost sales and improve customer service.

Frequently Asked Questions

What types of businesses can benefit from Tidio?

Tidio is designed primarily for small to medium-sized businesses across various sectors that seek to improve customer engagement and streamline communication processes.

Is there a free version of Tidio available?

Yes, Tidio offers a free plan that includes essential features suitable for startups or small businesses looking to enhance their customer service without incurring costs.

How does Tidio ensure data security?

Tidio adheres to strict data protection policies and employs encryption methods to safeguard user information. Customer data is not shared or sold to third parties.

Can I customize my chat widget?

Absolutely! Tidio allows extensive customization options for its chat widget, enabling businesses to align it with their branding through color schemes, logos, and other visual elements.

How does the AI functionality work?

Tidio's AI features are designed to learn from previous interactions and provide automated responses based on predefined queries. This helps in managing high volumes of inquiries efficiently while maintaining quality support.

Tidio continues to evolve by integrating advanced technologies like AI into its offerings, making it an attractive solution for businesses aiming to enhance their customer service experience while driving sales growth.