10% Off John Lewis Broadband Discount Codes May 2025

Overview of John Lewis Broadband

John Lewis Broadband is a subsidiary of the renowned John Lewis Partnership, which is well-known for its commitment to customer service and quality. Established in 2012, the brand aims to provide reliable broadband services while maintaining the high standards associated with John Lewis. The broadband services are delivered through Plusnet plc, ensuring a robust infrastructure and customer support. John Lewis Broadband offers various packages tailored to meet the needs of different users, from casual internet browsers to heavy data consumers.

Frequently Asked Questions

What is included in my broadband package?

All broadband packages come with unlimited usage, a free router, and access to customer support via a freephone number.

Are there any contracts?

Yes, all services require a minimum contract term of 12 months.

What should I do if my internet speed is slower than expected?

If you experience slower speeds than advertised, it is recommended to check your line speed through their online tools or contact customer support for assistance.

Can I keep my existing phone number?

Yes, you can usually keep your existing phone number when switching to John Lewis Broadband by requesting a number porting during the sign-up process.

Is there a cooling-off period?

Yes, there is typically a 14-day cooling-off period after signing up during which you can cancel your service without penalty.

How do I report an issue with my service?

Customers can report issues through the John Lewis Broadband website or by calling their dedicated support line for immediate assistance.

In summary, John Lewis Broadband combines competitive pricing with exceptional customer service and straightforward policies that resonate well with its user base. With a strong emphasis on customer satisfaction and loyalty programs, it positions itself as a reliable choice in the UK broadband market.