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About Joom

Founded in June 2016 in Riga, Latvia, Joom has rapidly evolved into a leading international e-commerce platform. By 2023, the company relocated its headquarters to Lisbon, Portugal, and has established offices in various countries, including China, Hong Kong, Brazil, the USA, and Germany. Joom's mission is to provide an exceptional shopping experience by connecting consumers directly with manufacturers, eliminating middlemen, and ensuring competitive prices. The platform has gained significant traction, boasting over 400 million downloads and 25 million active users each month, making it one of the fastest-growing e-commerce platforms globally.

Frequently Asked Questions

What types of products can I find on Joom?

Joom offers a vast array of products, including electronics, fashion, home goods, beauty products, and more, catering to a wide range of consumer needs.

How does Joom ensure product quality?

Joom connects consumers directly with manufacturers, which helps maintain competitive pricing. However, users are encouraged to check reviews and ratings for specific products to ensure quality before purchasing.

What payment methods does Joom accept?

Joom supports various payment methods, including credit/debit cards and popular digital wallets, making transactions convenient for users worldwide.

How can I track my order?

Once an order is placed, users can track their shipments through the Joom app or website, providing real-time updates on delivery status.

What should I do if I receive a defective product?

Joom has a straightforward return policy. Users can initiate a return through the app or website, and customer support is available to assist with any issues related to defective products or unsatisfactory purchases.

Is Joom available in my country?

Joom operates in multiple countries and regions. Users can check the availability of the platform and its services in their specific location by visiting the Joom website or app.

By focusing on user experience, competitive pricing, and innovative features, Joom continues to carve out a significant niche in the global e-commerce market, appealing to a diverse range of consumers seeking quality products at affordable prices.