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About Neiwai

Neiwai, founded in 2012 by Xiaolu Liu and her husband, is a premium lifestyle brand based in Shanghai, China. The name "Neiwai" translates to "inside and outside," symbolizing the brand's commitment to blending comfort, style, and sustainability. Initially focused on lingerie, Neiwai has expanded its offerings to include loungewear, casualwear, and activewear. The brand aims to empower women by creating intimate apparel that not only supports their bodies but also enhances their self-expression and emotional well-being. With a strong emphasis on innovative materials and ethical practices, Neiwai has established itself as a leader in the body positivity movement.

Frequently Asked Questions

What sizes does Neiwai offer?

Neiwai provides a wide range of sizes to accommodate various body types. Their adaptive sizing approach ensures that customers can find products that fit comfortably.

Are Neiwai products machine washable?

Yes, most Neiwai products are machine washable. However, it is recommended to follow specific care instructions provided on each product label for optimal maintenance.

Does Neiwai ship internationally?

Yes, Neiwai offers international shipping options through its official website. Customers can check shipping policies based on their location during checkout.

What is Neiwai's return policy?

Neiwai allows returns within a specified period from the date of purchase. Items must be unworn and in original packaging to qualify for a refund or exchange.

How can I contact customer service?

Customers can reach out to Neiwai's customer service team through their website's contact page or via email for any inquiries or assistance needed regarding their orders or products.

By focusing on comfort, sustainability, inclusivity, and innovation, Neiwai continues to redefine women's intimate apparel while building a loyal community around its empowering brand ethos.