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About Zalora

Zalora is a prominent online fashion, beauty, and lifestyle retailer in Asia, particularly recognized for its extensive range of products and user-friendly shopping experience. Established in 2012, Zalora operates in several Southeast Asian markets, providing access to over 50,000 products from both international and local brands. The company is committed to innovation and customer satisfaction, offering a seamless shopping experience across various devices, including mobile, tablet, and desktop. Zalora's mission is to empower consumers with a diverse selection of fashion choices while ensuring convenience and reliability in online shopping.

Frequently Asked Questions

1. What is Zalora's return policy?

Zalora offers a 30-day return policy, allowing customers to return items for a full refund or exchange, provided they are in their original condition with tags attached.

2. Does Zalora offer free shipping?

Yes, Zalora provides free shipping on orders above a certain amount, which varies by region. Customers can also enjoy free shipping promotions during special sales events.

3. How can I track my order?

Customers can track their orders through the Zalora website or app by entering their order number. Notifications regarding shipping updates are also sent via email.

4. Is Zalora available in my country?

Zalora operates in several Southeast Asian countries, including Singapore, Malaysia, Indonesia, and Hong Kong. Customers can check the website for specific availability in their region.

5. What payment methods does Zalora accept?

Zalora accepts various payment methods, including credit and debit cards, online banking, and cash-on-delivery, providing flexibility for customers.

Overall, Zalora's commitment to customer satisfaction, diverse product offerings, and innovative features position it as a leading player in the online fashion retail space in Asia.